Policies & Procedures

REQUIREMENTS:

There are NO EXCEPTIONS to the vaccines that are required for ALL SERVICES

Rabies & Distemper/Parvo: Every 1-3 years

Bordetella (kennel cough): Every 6 months

Meet & Wag (temperament test) MUST be scheduled AFTER the vaccines are verified AND BEFORE any reservations can be made.

I DO NOT ALLOW dogs that exhibit aggressive behavior to me or anyone in my family. If your dog doesn't do well with other dogs, that's fine, they will just get playtime by themselves & hang with the humans.

PEAK BOARDING SEASON

Peak Boarding Dates:

SUMMER (Memorial Day weekend through Labor Day weekend)

Thanksgiving Week

Christmas Week

New Year's Eve & New Year's Day


Check-in/Out Hours:

Thanksgiving & Christmas: CLOSED to any check-ins or outs

New Year's Day, Memorial Day, July 4th, Labor Day & Christmas Eve:

OPEN 8 - 9am for check out/in (extra charge)


HOLIDAY CHECK OUT charges: $10 per dog/family on designated OPEN holidays


POLICIES

Deposit, Cancellations + Changes:

50% of the estimated boarding total is due at booking. Payment is required within 24-hours of booking, you will be sent an invoice via email. Deposits are refundable if dates are changed or canceled TWO WEEKS (14 days) PRIOR to the scheduled check-in date.

Outside of Peak Boarding Season

We ask that you give us at least 4 days’ notice of any cancelations/changes. We are often very busy throughout the entire year, not just during the Peak Boarding Season. We would not like to enforce a deposit at all times, but it will happen on an individual basis if last-minute cancelations are done often.


Any changes to reservations that are requested at the time of check-in/out and/or while your dog is here, will not result in any refunds. We reserve a suite for your dog for a specific time of which we cannot reserve for anyone else, so you will be obligated to pay for what you initially reserved.

HAS YOUR DOG BEEN RECENTLY SPENT A DAY AT THE VETERINARIANS?

If your dog has been admitted to your veterinarian's office for anything from a dental procedure, x-rays, surgeries, etc they will have to wait TEN days before coming to this facility. This is to ensure they were not exposed to anything contagious that could spread to the other dogs in our care.

This DOES NOT apply to regular annual/vaccine visits. Most veterinarians will not have any sick contagious dogs in the waiting area or exam rooms.