Policies & Procedures

THE BORDETELLA VACCINE IS REQUIRED AT OUR FACILITY EVERY 6 MONTHS!

HOW TO BECOME A CLIENT:

1) YOU CALL YOUR VETERINARIAN TO VERIFY THE VACCINES ARE CURRENT & HAVE THEM OR YOU EMAIL VACCINE CERTIFICATE TO karissa@countrypetplayground.com

2) AFTER VERIFICATION THE Meet & Wag CAN BE SCHEDULED. There has to be at least 24 hours AFTER vaccines.

3) IF Meet & Wag GOES WELL, RESERVATIONS CAN BE MADE AT THAT POINT

I DO NOT ALLOW dogs that exhibit aggressive behavior to me or anyone on my staff. If your dog doesn't do well with other dogs, that's fine, they will just get playtime by themselves & hang with the humans.

DEPOSIT POLICY:

Deposit, Cancelations & Changes:

50% of the estimated boarding total is due at booking. Payment is required within 48 hours of booking, you will be sent an invoice via email. Deposits are refundable if dates are changed or canceled TWO WEEKS (14 days) PRIOR to the scheduled check-in date. After the initial 48 hours, if deposit is not paid your reservation will be canceled.


Any changes to reservations that are requested at the time of check-in/out and/or while your dog is here, will not result in any refunds. We reserve a suite for your dog for a specific time of which we cannot reserve for anyone else, so you will be obligated to pay for what you initially reserved.


Holiday Check-In/Out Hours

*Thanksgiving & Christmas: CLOSED to any check-in/out

HOLIDAY CHECK OUT charges: $10 per dog/family on designated OPEN holidays:

*New Year's Day, Memorial Day, July 4th, Labor Day & Christmas Eve: OPEN 8 - 9am for check-in/out

HAS YOUR DOG BEEN RECENTLY SPENT A DAY AT THE VETERINARIANS?

If your dog has been admitted to your veterinarian's office for anything from a dental procedure, x-rays, surgeries, etc they will have to wait TEN days before coming to this facility. This is to ensure they were not exposed to anything contagious that could spread to the other dogs in our care.

This DOES NOT apply to regular annual/vaccine visits. Most veterinarians will not have any sick contagious dogs in the waiting area or exam rooms.